Outsourced Service Desk
Outsourced Service Desk
By serving as the first point of contact for your customers, partners or internal staff, our outsourced service desk can help you regain control over your user IT support and free your employees to focus on their core competencies.
With over 50 years of IT provision experience, we understand the challenges internal service desks face on a day-to-day basis. Our UK-based service desk covers a broad spectrum of industries and specific business needs, such as support for mobile workers and bring-your-own-device (BYOD) environments.
Technical service desk
Our service desk offers our highly skilled team of analysts as a single point of contact for all IT-related issues, allowing for faster resolutions.
Available through phone, email or our web portal, our service desk handles a large variety of queries, ranging from software and hardware support to complex technical issues. We conform to the Information Technology Infrastructure Library (ITIL) service support processes to provide our customers with quality service.
All of our analysts approach each support issue in an effective and friendly manner and use the appropriate escalation processes to ensure issues are solved in an orderly and timely fashion.
Remote IT support
Our remote IT support delivers a fast and efficient way of dealing with your IT issues. Call our helpdesk analysts during office hours to resolve your IT issues, and if a remote solution isn’t possible, we’ll send out an engineer.
If your IT department needs additional team members, we can provide an on-site IT staff to aid in day-to-day tasks. Available for long- or short-term arrangements, our additional staff can save you from having to hire additional employees.
Fully managed IT
For businesses without IT departments, we provide a fully managed IT support service. This complete service protects your systems with both IT support and managed security infrastructure.
Managed IT includes both remote and on-site support with critical hardware covered, providing a complete IT support package.
The second part of this package is provided to make your systems secure. We’ll provide and manage a highly secure firewall – installing the latest software patches – and optimise it to best suit your systems. To ensure a secure workspace, we’ll also provide a fully managed mail-filtering solution and anti-virus software for all of your end-user systems.
Our service desk support provides:
- Cost-effective and reliable service
- High end-user satisfaction
- Professional and approachable engineers
- Scalable and flexible service models
- Continuous tracking and improvement