Ransomware is on the rise, but MSPs may struggle to offer their customers a solution

With the undeniable growth of ransomware (80% in 2016, according to McAfee), managed service providers (MSPs) have recognised that there is a clear need for ransomware recovery. Of course, there are varying perspectives on how this need affects the channel. Some speak of ransomware as a new opportunity for MSPs to remain relevant to their customers and increase revenue, while others view it as an additional cost. Both views, in fact, have some validity to them. There is no denying that MSP customers need ransomware recovery services, but whether or not offering them is profitable for an MSP depends on one thing: is the MSP equipped to help its customers recover from ransomware?

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