Become an ITS partner
We have one vision for our channel program – to help partners transform their business and the customer experience. That means we want to make it easy for you to offer the skills you don’t currently have, in places you don’t currently cover. As a brand of global software provider Reynolds and Reynolds, ITS is backed with unrivalled quality, experience and financial support. We work closely with our partners, providing them consultation and support to ensure the customer experience remains at its best.
ITS has been around since 1896, and our history forms the cornerstone of our approach: long-term business relationships built on excellence in all areas of the customer experience. For this reason, we only partner with businesses that share our quest for excellence.
- We believe our employees are our sustainable competitive advantage.
- We execute with excellence.
- We maintain the highest standard of integrity.
- We deliver profitable growth.
Reasons to partner with ITS
- A reputation built on 50 years in IT services
- Increased revenues and margins
- Improved customer experience and higher retention
- Ability to extend brand presence throughout the UK
- No heavy lifting and reduced resource allocation
- 10 stock-holding locations around the UK
- Full in-house support
- Service delivery management
- Guaranteed fix
- 24/7 service desk
Enhance your offering with industry-leading IT services
IT Support and Field Services / Business Continuity / Outsourced Service Desk
If you want to sell IT support or are looking to increase your existing offering but don’t have the capabilities to offer a complete service, the ITS Channel Partner Programme will not only help you find the right solution but also make it profitable for you.
IT support and field services
Utilising our extensive pool of nationwide field engineers, we are able to offer comprehensive hardware services with fast response times and a first-time fix rate of greater than 92 per cent. This is 4 percent greater than the 88 percent first-time fix rate Aberdeen Group research attributes to best-in-class field service organisations.
Our team offers expertise and best practises that will help provide your customers with a roadmap for an effective business continuity and disaster recovery programme.
Outsourced service desk
By serving as the first point of contact for customers, partners or internal staff, our outsourced service desk can help your customers regain control over your user IT support. Our service desk solutions are extremely flexible and can offer everything from simple call logging through to third-line support.
- 92 per cent first-time fix rate for hardware services, compared to 88
per cent for best-in-class field service organisations
- 85 per cent rate of first-time resolution by first line
- Fix guarantees as low as two hours
Some of our current partners
To learn more about the ITS Partner Programme, contact us on +44 (0) 800 028 7993.
In order to provide our clients with the very best, we work with numerous industry partners to offer market-leading and innovative technologies.
Let us listen to your requirements and business needs, and we’ll offer you unbiased advice on the latest equipment, keeping our focus firmly on your best interests and budget requirements.