“Take your time” isn’t a phrase field engineers expect to hear when a client requests a site visit. These customers are looking for a rapid resolution, which is why a high first-time fix rate is crucial to a business’s success. But simply fixing a problem quickly isn’t enough. Clients want a positive customer experience. They want to feel the field engineer is listening to their needs, and they want assurance that the field service organisation is capable of fully meeting those needs.
From restoring data to a single laptop to recovering an entire office, IT Specialists (ITS), a nationwide managed IT services provider, is equipped to handle disaster recovery scenarios of any size with its BlackVault Managed Recovery Platform service. Matt Kingswood, UK head of ITS, recently sat down with Comparethecloud.net for an episode of its #CloudTalks video series to discuss BlackVault and how the cloud industry has affected IT outsourcing.
With more than 100 million downloads in its first month, Pokémon GO is certainly a global phenomenon. However, for many users, the device used to chase down Pokémon like Pikachu is the same device used to access and update confidential company data during the day – and that can present a serious risk for companies. Knockoff apps, stolen devices and outdated software can turn your company’s bring your own device (BYOD) practice into a nightmare.
Supporting your organisation’s IT infrastructure with an internal service desk has become increasingly difficult. Technology is constantly changing, so keeping employees up-to-date with product training – in addition to general staffing and employment costs – can be a large burden, both financially and time-wise, for IT departments.