The scenes of Delta Air Lines passengers stranded in airports around the world following a data centre outage that brought down their computer systems is a sobering reminder of how, with the globalisation of cloud-based systems, a localised outage can escalate into a worldwide business catastrophe.
A new digital era is here, and cloud-based technologies are colliding with traditional IT systems and hardware, driving rapid changes to infrastructure and business requirements. As organisations realise the challenges of staying apace of technological developments to meet customer demands, IT outsourcing is gaining traction. During the 2015-2019 period, Research and Markets estimates the global IT outsourcing market will grow at a CAGR of 5.84%.
With more than 100 million downloads in its first month, Pokémon GO is certainly a global phenomenon. However, for many users, the device used to chase down Pokémon like Pikachu is the same device used to access and update confidential company data during the day – and that can present a serious risk for companies. Knockoff apps, stolen devices and outdated software can turn your company’s bring your own device (BYOD) practice into a nightmare.
Supporting your organisation’s IT infrastructure with an internal service desk has become increasingly difficult. Technology is constantly changing, so keeping employees up-to-date with product training – in addition to general staffing and employment costs – can be a large burden, both financially and time-wise, for IT departments.